Corporate Policy

Market/Customer orientation:

Our customers are the measure of quality where our products and services are concerned. It is their verdict that matters. Our competent service confirms the trust that has been put into our company. The terms customer and supplier, in our understanding, explicitly include not only external but also internal process customers and suppliers.

Staff orientation:

Along with our customers, highly motivated employees acting in a business-oriented and professional way are the most important asset on our road to success. Commitment and spiritedness are highly acknowledged. We encourage continuing staff development both at a personal and a professional level.

Innovation orientation:

Innovation is the driving force behind our business and the basis for our future success. Innovation does not merely refer to product innovation, but in this context stands for innovation within all areas of the company and is reflected by the company’s adaptability to changing working environments.

Process orientation:

Innovation in our case does not only refer to products and services, but also reflects the will of the entire management to subject our own processes to continuous improvement, both within and across areas. Lean processes focused on customer value ensure that customers’ needs are met while at the same time continuously improving the efficiency of the company. Mutual trust as well as accepting responsibility to deliver an agreed set of achievements form the basis required for this.

Quality orientation:

Every employee is responsible for the quality of his own work within his process, this way ensuring that the high quality standard of our products and services is maintained or met. Foresighted action is preferable to acting after the fact and is ensured by the use of effective methods and procedures. Any problems present in either products or processes will be openly communicated and analysed and effective measures will be implemented to counter the cause of the problem.

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Policy for Environmental Protection, Occupational Health and Safety

In accordance with the company principles, corporate management has created the policy detailed below in relation to environmental protection and occupational health and safety.

• The protection of the safety as well as the environment and health of employees at the workplace are prime company objectives.
• Occupational health and safety and environmental protection are key management responsibilities. By means of an integrated management system, we ensure that these tasks are implemented in all operational roles and levels.
• We know that any management system can only be brought to life with the support and commitment of the employees. Therefore, we want to create and maintain the required degree of safety and environmental consciousness in all our employees through the use of appropriate information and training and to place the employees under an obligation to work and act accordingly.
• We want to ensure compliance with all legal regulations and achieve continuous improvements.
• Already during the design stage of new products and processes, we take into account their environmental compatibility and safety, the economical use of the resources employed and the avoidance or reduction of waste and emissions.
• We maintain an open and candid dialogue with employees, authorities, customers and suppliers as well as the interested public in all issues relating to environmental protection and to health and safety at work.
• Corporate management assesses the effectiveness of the management system by means of regular checks and arranges for appropriate corrective and improvement measures, if required.

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Success orientation:

We are an innovative company in the field of mail handling products and services. We follow a clear strategy and the objectives derived from this strategy enable us to lead our company and our employees to success. Any data and information required to assess our actions are combined in a system of performance indicators (MIS) which allows us to regularly reflect and assess the current status.